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Lin is always polite, incredibly quick & efficient and always with an invisible smile (I MIGHT NOT SEE IT BUT I JUST KNOW). Very proactive for me on each occasion and I love that she is part of your team.

Kerry

We had all but run out of all cutlery on Tuesday. I emailed Matt and asked for a massive favour if there was chance. He came back to me promptly and apologised for not being able to get it on the van for the next day but would be able to deliver at 1.00pm himself after collection from the depot. That is over and beyond expectation and to be honest he does nothing less than that, if this was the first time he has stepped up I would not be asking for a director to receive this email. He does this continually and with a smile even if I do challenge him.I fight on each round of challenges to my budget to keep you guys on board and for the exact reason as above. Your are local, have a great team and always go the extra mile.I am sure you will find a suitable way to celebrate with Matt – just promise me one thing, if you ever move him up you give me a clone of him (having said that all my reps have been 100%).

Kerry, Secondary school, Reading

Feedback for Delivery Driver Line Manager - John M must be the nicest most helpful delivery driver we have ever had in my 9years at this school. He's an absolute star.

Mel, Secondary school group

I wanted to formally send a very big thank you to Kevin, our regular delivery driver. Kevin is always, without fail, polite, very friendly and extremely helpful whenever he comes to our school. It makes such a difference to be greeted at the door by a smiley face and nothing is ever too much trouble, he even offers to take the order up to our Site Manager's room if he is not available. Please pass on our thanks to Kevin. I do tell him myself as well but I think it's nice for you to know how great we think he is and if you ever have employee of the month awards, he should definitely get one!

Mariana, Nursery & Infant School

I want to thank you for all your support during my time in HK, on call invaluable advice, last minute orders, even the home visit from Jeff. It has been a challenging year which has been tricky to source supplies so having the collective support from you all has made my role more manageable. You’re a great company to work with, we all find Bowak a great source of quality products and knowledgeable staff.

Jo, Spa and wellness, Reading

Jo did the leg work and showed me how much I could save us on our supplies, and gave us the ability to consolidate our suppliers from three to one

Maurice

I would like to say a massive Thank you to Claire and everything she did to make our delivery happen, which we received this morning. Claire is a star and we really appreciate it!

Trish, Primary School, Slough

I want to thank you for all your support, on call invaluable advice, last minute orders, even the home visit from Jeff. It has been a challenging year which has been tricky to source supplies so having the collective support from you all has made my role more manageable.

Jo, Housekeeping, Spa

Ben is always on the ball, he always lets me know quickly if there is a delay or if the item isn't available. I think Bowak are always efficient and proactive. I wish everyone I dealt with was this efficient, then my job would be easy! Thanks Bowak!

Kaz

A massive thankyou to Bowak for all their hard work in this pandemic. I would also like to say a huge Thankyou to Jo, who will always go that extra mile to help you, she has been an absolute gem. Compliments to the driver, always smiling and happy, he is such a lovely chap. Well done and thank you.

Pauline, Housekeeping Manager, Manor

I was delighted that my order arrived early today and was very impressed with the quick turnaround as it saved me from coming to collect my order. I would also like to extend my compliments to the driver as he was a very nice chap and helpful

Mike, Cleaning services

We have a very pleasant delivery driver on our office route at present very polite

Eileen, Cleaning services

A massive thank you to you (Jo) & your amazing team at Bowak that have worked so hard & always go the extra mile to keep us all safe and well stocked over this year. I would highly recommend both you personally &Bowak as a company to anyone

Richard, Care Home

Your delivery driver today, was courteous, helpful, efficient and a credit to your company. I hope that you can make sure Paul F is recognised for his good work.

Julie, Operations Manager, Infant School, Thatcham

I was really impressed yesterday...I placed an order on the website in the morning, the items were delivered later that day. Amazing service, thank you!

Tanya, Secondary School, Maidenhead

John F the delivery driver was there at 8am and was very pleasant, chatty and helpful!

Gus, Primary school, Wokingham

Amy is lovely and always very helpful on calls when placing orders. I am very pleased with the service

Kevin, Primary School, Swindon

We have recently switched all of our janitorial supplies to Bowak, and although we are not a massive customer they treat us as if we are. Their knowledge and support is exceptional and our delivery driver John is so respectful and helpful.

Phil, Health & Social Care Organisation

All staff are always cheerful, helpful & friendly on the phone

Chad

Kevin, Annie & Jo are cheerful and always go the extra mile

Stephen

I have recently become a Bowak customer and I would like to express my thanks to your staff for being so helpful and efficient at such a difficult time when they must all be under extreme pressure. I have been so impressed by the level of service they have provided.

Helen, Director, Arts

I can only say very positive things about my experience so far. The prices that Bowak offer are very competitive, but more than that, my experience of working with Donna has been the best I have experienced from any company. I couldn’t be more impressed with my experience so far and it far outweighs any experience I have had with other companies. It is for this reason I feel more loyal to Bowak already, and I look forward to ordering through Donna and Bowak again.

Mark, Operations Director, Climbing Centre

Polite and helpful. Quickly answer queries which makes the whole process easier.

Steve, Site Manager, Primary School, Swindon

Telephone answer promptly, queries resolved ASAP and helped to find alternative products quickly and efficiently.

Bal, Academy, Hayes

Always pleased with Bowak. Smiley and friendly and always ask where we would like our delivery put.

Sally, Primary School, Maidenhead

All staff are very helpful. They know straight away who we are and as soon as I start the order they know what we have.

Debbie, Nursery Manager, Watlington

Excellent service as always. Speedy answers to price and availability.

Paul, Office Supplies, Chesham

Happy with products and service. Good advice.

Naz, International School, Wexham

Everything is, as always, perfect.

Will, Property Manager, Reading

Excellent. So helpful and jolly.

Rani, Finance Assistant, Junior School, Slough

Very efficient and friendly customer service. Had the product code and address to hand straight away. Everything processed very quickly. Perfect!

Beverley, Management Committee, Wokingham

Everything was great. Very helpful and a very cheerful voice.

Mary, Village Hall, Bucks

Quick and easy to order online.

Karen, Chef, Golf Club, Devizes

All staff are professional, helpful and prompt.

Kate, Primary School, Maidenhead

Perfect! I really messed them around today by changing and re-ordering. But it's never a problem!

Jo, Commercial Cleaning Services, Aldermaston

Your delivery drivers are brilliant. And by that I mean exceptional! We get a LOT of deliveries and they are by far the most helpful and cheerful.

Frances, Boarding School, Reading

Delivery times are amazing - ordered in the evening, delivery next day!

Ali, Massage Therapist, Reading

I have been using Bowak now for over 3 years through different companies I have worked for. Your delivery driver is always on time and always polite and courteous.

William, Property Manager, Reading

Very happy with the service we are receiving. Always happy to accommodate and go above and beyond.

Jo, Vet, Swindon

We regularly order online, but they are always helpful if I have a question. Good at getting back to me quickly.

Frances, Boarding School, Reading

Prompt service. All that has been implemented to help customers works very well, no technical problems.

Adriana, Secondary School, Ealing

92%

Orders delivered next day

4.9 / 5

Star rating (379 respondents)

93.2%

Calls answered within 3 rings