Frequently Asked Questions
Hopefully you will find the answer you need below. If not, please Contact Us we will be very happy to help.
Registering for an Account
Yes, you will need to register for an account.
Of course, you can browse before you’ve registered but we recommend registering first so that you can see when products will be delivered to your address and what you will pay. Once you’ve registered, you’ll be able to start adding favourites, setting up delivery addresses, checking product availability and pricing and using our range of helpful online tools. Find out more at the Bowak Academy.
Your account manager can provide advice and guidance regarding any of our products and services.
They will also arrange quotes, demonstrations, consultations or any other assistance you woud like.
Request and Approve is an optional two stage ordering process, to help you maintain purchasing discipline. Find out more here.
Yes. Our customer service team are more than happy to help you do this. Or once you register and login, you can review all previous orders online and repeat any of them at the click of a button.
If you want to make life even easier, then why not get set up on our Repeat Order Service. You can have the items you choose delivered every week/fortnight/month/etc. so you don't have to worry about remembering to order.
Yes of course. We have many customers who have chosen to setup recurring orders using our Repeat Order Service. If you would like to do this please give our Customer Service team a call.
If you would like to do this online, our Saved Baskets tool allows you to re-order a range of products in your usual quantities at the click of a button.
For a truly 'Hands Free' service, you may also wish to consider our Saved Card Details or Direct Debit payment options. We take care of the finance side of things for you as well.
Easy! Fill out this form and we’ll do the rest.
Orders for delivery to the green region are fulfilled by our own fleet and qualify for FREE Delivery with No Minimum Order.
Orders for delivery to the grey region are fulfilled by one of our preferred courier partners. Delivery is still FREE for all orders over £100, while smaller orders will receive a £10 delivery charge.
Same day delivery costs £30 irrespective of location.
We supply anywhere on the UK mainland using a combination of our own fleet and our preferred courier partners.
We fulfill the vast majority of orders using our own distinct fleet driven by helpful, reliable, uniformed drivers.
For deliveries to locations our fleet doesn't cover, we use APC and The Pallet Network depending on the size and weight of your order. And if things need to be delivered the very same day then we use TNT.
Yes. You can have as many addresses as you would like linked to your account.
Whether ordering online, by email or over the phone, you have the opportunity to select from any address we have delivered to you before, or to add a new delivery location.
If you have a lot of delivery locations and would like us to set them up for you in advance of placing orders, contact our sales team who will be be glad to help.
We aim to make life as easy as possible for you. This means that if you let us know exactly where you would like us to put your order, we will take it there for you.
You can sign up to our safe place delivery service here and our driver will know where to leave your order if you are not there to sign for it.
You can find out your estimated delivery date for any product online before ordering. We also have an ‘alternatives available sooner’ feature which lets you know when you checkout if you could have similar items sooner. You will need to log in to see this helpful information or watch our estimated delivery date video to see how it works.
Once you have placed your order, our in-house order tracking team ensure you are aware of anything that is not available from stock, give you an idea of when it will become available, and offer you alternative products available sooner.
We have a range of ways that you can settle your bill. Please see our Ways To Pay Guide for further details.
Budget controls are a simple way for you to control your organisation's costs, whoever is placing the orders.
Set the size and frequency of your budget, whether specific products are included or excluded, as well as what should happen if an order would take you over budget. Find out more here.
We are completely PCI and GDPR compliant. We use the Opayo (formerly SagePay) Token System to allow you to re-order without re-entering that your payment details, with the peace of mind that your payment details are not retained by Bowak.
Absolutely, we can add purchase order numbers or a reference of your choice to your order.
No. VAT is added onto your invoice at the end of the order.
Fill out this online form and we will be happy to update your account. Any requests for updates will need to come from an existing named account contact in the interests of security.
Thank you for letting us know, we find these things usually turn up. If you no longer need it then please fill in our returns form.
We are sorry if we have disappointed you on this occasion.
We believe that it should be easy for you to make a complaint or register a concern and we look upon complaints as an opportunity to improve and provide a better service. So we have a complaints handling policy to ensure your complaint will be taken seriously, dealt with promptly and fairly, and treated sensitively.
Please contact our Customer Service team to register a complaint, or if you would rather provide feedback anonymously, please use our feedback form here. This will allow us to look into your complaint and deal with it as quickly as possible.
Jangro is a dynamic force in the cleaning supply industry that we are proud to be a part of.
The brand allows you to be sure of the quality of the products you buy from Bowak and confident of getting competitive pricing. You also benefit from award winning training resources, extensive knowledge and support literature, and the wealth of experience that comes from the largest network of janitorial distributors in the UK and Ireland.
It’s very easy to do. Click here for a speedy how-to video of how to build an order and other website basics.
We like to think sustainably and our packing is no different. When packing our deliveries, we re-use packing wherever possible and we don’t use packaging unnecessarily. You might also be interested to know that we helpfully label up all boxes of mixed items to identify their contents.
Health and Safety
You can find Safety Data Sheets for all our chemicals under the ‘Downloads’ section for that item online. You can also download Safety Data Sheets for every product you have ordered from us in one go via our SDS download tool. Find out more here.
Safety Data Sheets are emailed to the Health and Safety contact you have given us whenever you have a product for the first time, to ensure we are doing our best to help keep you up to date and compliant. If you need to, update your H&S contact here.
You can find Product User Guides online under the ‘Downloads’ section for the products which have them available.
USEFUL TIP – if you scan the QR code on any of our Jangro products it will immediately direct you to the ‘Product User Guide’ and Safety Data Sheet for that product.
You probably know that it is each employer’s responsibility to ensure risk assessments reflect their operation and environment.
COSHH Risk Assessments for each Jangro chemical save you time by guiding you to risk factors which you may wish to consider when conducting these assessments. You can find these under ‘Downloads’ on each product and via the QR codes on the product label.
Find out about the numerous other ways we help you to stay safe and compliant.
We love to hear from our customers so please give us a call if you need us. If you know which department you want to talk to then you can call directly on these numbers.
Drop us an email or give us a call and we will be able to help. Our contact details are here.
We welcome all feedback, so please let us know what you think here. You can also send us your thoughts via the link on all order acknowledgments and on all delivery notes.
You can find customer feedback and testimonials on the front page of our website.
We support lots of our products with digital product user guides (PUGs) which you can find under the Downloads section of our products. Many or our products also have user guide videos on their product page online. We also work closely with our manufacturers to provide more specialist training if you need it. Please contact your account manager for more information.