Covid FAQs

We are following the recent announcement from the Government, and are still ‘business as usual’. We are doing all we can to offer you our most exceptional service.

We will continue to issue any further advice and guidance as it becomes available, so we encourage everyone to read this information carefully and regularly.

During the COVID-19 outbreak, we will regularly update these frequently asked questions.

Hopefully you will find the answer you need below. If not, please Contact Us we will be very happy to help

     Download our Covid product brochure

 

Covid-19 FAQs 

Our trade counter is temporarily closed but you can click and collect. View our  opening times here.

All of our products are currently available. If they happen to sell out very fast then our website calculates the next date that they are in stock and we will deliver on that date for you

Yes, we are able to service your machines as long as we can operate in a Covid secure environment. Please Contact Us to find out more

Yes, we can help you with new dispenser installations. We are operating in line with Government guidance but will always do everything we can to help you with what you need. If you need dispensers installed please get in touch with us to discuss the details. Please note that our dispenser installation service is subject to minimum quantity requirements

Yes, our Customer Service Team and Account Managers are trained to recommend products based on your individual requirements

No, our delivery service is contact free. Your driver will not be asking you to sign paperwork, but to confirm the full name of the person receiving your delivery. If no one will be there to do this, join our Safe Place Delivery service and we will organise for deliveries to be left for you with your agreement

If there is no Covid-19 secure sign, or if you would rather we do not enter your building, your driver will leave the goods outside your premises at a place of your choosing. Otherwise, your driver will enter through one door to deliver goods to a reception or goods in area, wearing appropriate PPE. Please rest assured, this adjustment is temporary and, as soon as it is safe to do so, ‘to your cupboard’ service will resume.